Refunds & Exchanges

01

Return Policy

We want you to be completely satisfied with your purchase from Antiques & Coins. Items may be returned within 14 days of the delivery date, provided they meet all of the following conditions:

• The item is in its original, unaltered condition — unworn, unwashed and unused.
• All original packaging, certificates of authenticity, grading slips and documentation are included.
• The item has not been cleaned, repaired or modified in any way since purchase.
• The item is not listed as a non-returnable or final-sale item at the time of purchase.

02

How to Return an Item

To initiate a return, please follow these steps:

• Email us at info@antiquesandcoins.co.za with the subject line "Return Request — [Your Order Number]".
• Include your order number, the item(s) you wish to return, and the reason for the return.
• Attach clear photographs of the item in its current condition, including all packaging.
• Wait for our team to review and issue a Return Merchandise Authorisation (RMA) number, typically within 2–3 business days.
• Once you receive your RMA number, ship the item to the address provided using a tracked, insured courier. The cost of return shipping is the responsibility of the customer unless the item was received in error or was defective.

03

Refund Policy

Once we receive and inspect your returned item, we will notify you of the outcome within 3–5 business days. Approved refunds are processed as follows:

• Refunds are issued via EFT (Electronic Funds Transfer) to the bank account used for the original purchase.
• The refund amount reflects the original purchase price, less any applicable restocking or processing fees.
• Please allow 7–10 business days for the funds to reflect in your account after the refund has been approved.
• Shipping costs are non-refundable unless the return is due to our error or a defective item.
• Cash purchases may be refunded as in-store credit at our discretion.

04

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery:

• Email info@antiquesandcoins.co.za immediately with your order number and photographs of the damaged item and packaging.
• Do not discard the original packaging — it is required for insurance and courier claims.
• We will arrange collection of the item at no cost to you and provide a full replacement or refund within 10 business days.

We photograph and document all items prior to dispatch. Any damage must be reported within the 48-hour window; claims raised after this period may not qualify for a full replacement or refund.

05

Exchanges

We are happy to facilitate exchanges on eligible items, subject to the availability of the replacement item. Exchanges follow the same conditions as returns:

• Initiate the exchange request within 14 days of delivery.
• The exchanged item must meet all return conditions (original condition, full documentation).
• If the replacement item is of a higher value, the price difference must be paid before dispatch.
• If the replacement item is of a lower value, the difference will be refunded via EFT within 10 business days.

Because many of our items are unique antiques or individually graded coins, like-for-like exchanges may not always be possible. In such cases, a refund or in-store credit will be offered.

06

Lost & Delayed Packages

All orders are dispatched with tracking. If your package appears to be delayed or lost, please follow these steps:

• Domestic SA orders: Allow up to 7 business days after the quoted delivery date before reporting a missing parcel.
• International orders: Allow up to 21 business days before reporting a missing parcel.
• Contact us with your order number and tracking reference — we will lodge a formal inquiry with the courier on your behalf.
• For packages confirmed lost by the courier, we will reship or issue a full refund at your choice.